Privacy Policy
Privacy Policy
At TWB Clothing, accessible from www.twbclothing.co.uk, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website or services, including retail, wholesale, and dropshipping solutions.
1. Information We Collect
We may collect personal information from you when you:
- Visit our website
- Register an account
- Place an order (retail, wholesale, or dropshipping)
- Subscribe to our newsletter
- Contact our customer support team
The types of personal information we may collect include:
- Name
- Email address
- Shipping address
- Billing address
- Payment details
- Phone number
- IP address
- Browsing behavior on our website
2. How We Use Your Information
We use the information we collect in the following ways:
- To process orders: We use your personal information to fulfill orders, process payments, and deliver products.
- To provide wholesale and dropshipping services: Your information helps us coordinate bulk orders and dropshipping arrangements effectively.
- To improve customer service: Your feedback and inquiries allow us to respond to your needs more effectively.
- To send marketing communications: If you opt in, we may send emails about new products, promotions, and updates tailored to your interests.
- To personalize your experience: We use your information to better tailor our offerings to your preferences and browsing habits.
- To improve our website: Insights from your interactions help us enhance the user experience and functionality of our site.
3. How We Protect Your Information
We take multiple steps to ensure your personal information remains secure:
- Secure Payment Processing: All transactions are processed through secure payment gateways and are not stored or processed on our servers.
- Data Encryption: We use SSL (Secure Sockets Layer) technology to encrypt sensitive information shared on our website.
- Restricted Access: Personal information is accessible only to authorized personnel with special access rights, and they are required to maintain its confidentiality.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties to:
- Fulfill orders (e.g., shipping companies)
- Process payments (e.g., payment processors)
- Provide marketing communications, if you have opted in
These third parties are contractually obligated to use your information solely for the purposes of providing services to TWB Clothing and are required to maintain the confidentiality of your information.
5. Cookies and Tracking Technologies
We use cookies to:
- Enhance your browsing experience
- Track website traffic and performance
- Personalize content and promotions based on your browsing behavior
You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality and experience of our website.
6. Third-Party Links
Our website may contain links to third-party websites. Please note that these sites have their own privacy policies, and we are not responsible for their content or privacy practices. We recommend reviewing the privacy policies of any third-party websites you visit.
7. Your Rights
You have the right to:
- Access, correct, or delete your personal information
- Opt out of receiving marketing communications at any time
- Request that we restrict the processing of your personal data in certain circumstances
- Request a copy of the information we hold about you
To exercise any of these rights, please contact us at info@twbclothing.co.uk.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date at the top will reflect the most recent revision. We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Email: info@twbclothing.co.uk