Refund Policy
Refund and Returns Policy
At TWB Clothing, we are dedicated to providing high-quality products and ensuring customer satisfaction. If for any reason you are not satisfied with your purchase, please review our refund and returns policy below.
1. Eligibility for Refunds
We offer refunds on products that are returned within 7 days of the product being received by you. After 7 days, we will not be able to offer a refund or exchange.
To be eligible for a refund:
- The product must be unused and in the same condition that you received it.
- The product must be in its original packaging.
- Proof of purchase, such as a receipt or order confirmation, must be provided.
2. Non-Refundable Items
The following items are not eligible for refunds:
- Products that have been worn, damaged, or altered in any way after receipt.
- Sale or clearance items.
3. How to Request a Refund
To initiate a refund, please follow these steps:
- Contact us at info@twbclothing.co.uk within 7 days of receiving your order.
- Provide your order number, proof of purchase, and a brief explanation of why you are returning the product.
- Once your return is approved, we will provide you with instructions on how and where to send the product back.
Please Note:
- You are responsible for paying the return shipping costs.
- Shipping costs are non-refundable.
4. Processing Refunds
Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
- If rejected, we will contact you with the reason for the rejection.
5. Late or Missing Refunds
If you haven’t received your refund within the stated timeframe, please:
- Check your bank account or credit card statement.
- Contact your bank or credit card provider, as it may take some time before your refund is officially posted.
If you’ve done all of this and still haven’t received your refund, please contact us at info@twbclothing.co.uk.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at info@twbclothing.co.uk.